Couple

España, Aug. 20, 2019, 1:13 a.m.

Positive Rating

Muy contentos

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Respuesta del hotelero

Buenos días! Muchísimas gracias por sus comentarios. Saludos. Bienve Rocaspana/jefa de recepción

Couple

España, Aug. 19, 2019, 9:10 p.m.

Positive Rating

Todo correcto

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Respuesta del hotelero

Buenos días! Gracias por sus comentarios, aunque la puntuación no está a la altura de los mismos. Saludos. Bienve Rocaspana/jefa de recepción

Group of friends

España, Aug. 6, 2019, 12:40 p.m.

Positive Rating

El trato ha sido increíble. Gracias por todo

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Respuesta del hotelero

Muchísimas gracias a ti y a tu equipo. Eres y sois un AMOR. Saludos. Bienve Rocaspana/jefa de recepción

Individual

España, July 23, 2019, 12:40 p.m.

Positive Rating

Llevo años alojándome por estas fechas en el hotel y siempre genial. Y más esta vez en que el personal del hotel estuvo rápido y super eficaz para solventar un pequeño problema... Super recomendable; habitaciones limpias, amplias y cómodas. Nos vemos el año que viene!

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Respuesta del hotelero

Buenos días! Muchísimas gracias a usted. Esperamos verle de nuevo. Un placer atenderle. Saludos cordiales. Bienve Rocaspana (jefa de recepción)

Individual

Española, July 13, 2019, 7:01 p.m.

Positive Rating

Correcto como siempre

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Individual

España, July 12, 2019, 3:29 p.m.

Positive Rating

La habitación era rara, con la molestia de tener el lavabo fuera del baño, por un lado estaba el retrete y ducha y fuera el lavabo, el comedor estaba lleno de hormigas, la piscina,por llamarla de alguna manera era ridículamente pequeña y por último al tomar una consumición en la terraza se me obligó a pagarla de inmediato y en metálico con una exigencia desagradable sin opción a cargarla en cuenta, en fin la estancia fue de sagradable todo lo contrario que en el hotel de la misma cadena de Picanya.

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Respuesta del hotelero

Buenos días Sr. Muñoz,
Las fotos aparecen en la web, con lo que imagino habría revisado antes de elegir nuestro hotel, al igual que la dirección, en la que indicamos que estamos ubicados en un polígono. Revisando su factura, veo que tenía cargos de habitación, por alguna consumición de Restaurante. Si solicita cargos en habitación por consumición en terraza, no hay ningún problema. Esperamos verle de nuevo y solucionar malos entendidos. Atentamente, Charo Casaus (Directora Sercotel Plana Parc)

DATA PROTECTION POLICY
Data Controller	Data	Registered Name: SAGATU ASOCIADOS COMERCIAL HOTELERA, S.L. CIF: B-63751853 Address: C/ Paris, nº 120, 1ª, C.P. 08036, Barcelona E-mail: rgpd@sercotel.com
Objectives and Processes	Authentication	The processing of data is authenticated according to the GRDP (EU) 2016/679 as required for the execution of the contractual relationship, to formalise the reservation of SERCOTEL services and/or products. The processing of the data contained in your Curriculum Vitae is based on the pre-contractual relationship in which the interested party/candidate is a part and the consent granted In the case that SERCOTEL is authorised to send promotional commercial communications via email, the user's consent will be the legitimising factor.
Objectives and Processes	Objectives	The purpose of collecting and managing your personal data through the registration form is to allow the management of a commercial, financial and administrative relationship with the clients for everything related to the services and accommodation at our hotels. The purpose of collection or spontaneous mailing of your Curriculum Vitae is to study the various candidates, so that our Human Resources Department can proceed to the selection of the candidates with the ideal profile to be incorporated into the company. Additionally, the user can authorise SERCOTEL to manage their data for promotions and for marketing, including emailing of commercial communications relating to the mix of products and services that we offer, as well as those related to the hotel sector (travel, gastronomy, leisure, etc.)
Retention of data		Data will be retained during the lifetime of the administrative and/or commercial relationship between the interested party and SERCOTEL. Furthermore, the timescale provided by legislation specifies the minimum period that this data should be kept available. If the user wishes to exercise their right to suppress or oppose use of the data, their data will be blocked and then destroyed in a way that respects their confidentiality.
Recipients of the data		Recipients of the data are third parties who are responsible for its management and who provide their services to SERCOTEL, with whom a corresponding agreement has been drawn which guarantees their compliance to RGPD and the appropriate security measures.< p> Your data can be provided to the rest of the companies within the SERCOTEL GROUP for the correct development or provision of reserved services.
International transfer of data		To achieve the perfect development and provision of your services, SERCOTEL may carry out international transfers to SERCOTEL associated hotels or companies within the SERCOTEL GROUP
Rights		You can, at any point, exercise your rights of access, correction, deletion, opposition, portability and limit the management as set out in the RGPD (EU) 2016/679, by contacting the address indicated above, or via email to rgpd@sercotel.com Your request should specify which of these rights you are requesting to be met and your correspondence should be accompanied by a photocopy of your DIN or an equivalent identification document.
Submitting a claim		If you are not satisfied with exercising your rights, or the way that your rights have been dealt with, you can make a claim to the Spanish Data Protection Agency. Find out more at www.agpd.es

DATA PROTECTION POLICY
Data Controller	Data	Registered Name: SAGATU ASOCIADOS COMERCIAL HOTELERA, S.L. CIF: B-63751853 Address: C/ Paris, nº 120, 1ª, C.P. 08036, Barcelona E-mail: rgpd@sercotel.com
Objectives and Processes	Authentication	The processing of data is authenticated according to the GRDP (EU) 2016/679 as required for the execution of the contractual relationship, to formalise the reservation of SERCOTEL services and/or products. The processing of the data contained in your Curriculum Vitae is based on the pre-contractual relationship in which the interested party/candidate is a part and the consent granted In the case that SERCOTEL is authorised to send promotional commercial communications via email, the user's consent will be the legitimising factor.
Objectives and Processes	Objectives	The purpose of collecting and managing your personal data through the registration form is to allow the management of a commercial, financial and administrative relationship with the clients for everything related to the services and accommodation at our hotels. The purpose of collection or spontaneous mailing of your Curriculum Vitae is to study the various candidates, so that our Human Resources Department can proceed to the selection of the candidates with the ideal profile to be incorporated into the company. Additionally, the user can authorise SERCOTEL to manage their data for promotions and for marketing, including emailing of commercial communications relating to the mix of products and services that we offer, as well as those related to the hotel sector (travel, gastronomy, leisure, etc.)
Retention of data		Data will be retained during the lifetime of the administrative and/or commercial relationship between the interested party and SERCOTEL. Furthermore, the timescale provided by legislation specifies the minimum period that this data should be kept available. If the user wishes to exercise their right to suppress or oppose use of the data, their data will be blocked and then destroyed in a way that respects their confidentiality.
Recipients of the data		Recipients of the data are third parties who are responsible for its management and who provide their services to SERCOTEL, with whom a corresponding agreement has been drawn which guarantees their compliance to RGPD and the appropriate security measures.< p> Your data can be provided to the rest of the companies within the SERCOTEL GROUP for the correct development or provision of reserved services.
International transfer of data		To achieve the perfect development and provision of your services, SERCOTEL may carry out international transfers to SERCOTEL associated hotels or companies within the SERCOTEL GROUP
Rights		You can, at any point, exercise your rights of access, correction, deletion, opposition, portability and limit the management as set out in the RGPD (EU) 2016/679, by contacting the address indicated above, or via email to rgpd@sercotel.com Your request should specify which of these rights you are requesting to be met and your correspondence should be accompanied by a photocopy of your DIN or an equivalent identification document.
Submitting a claim		If you are not satisfied with exercising your rights, or the way that your rights have been dealt with, you can make a claim to the Spanish Data Protection Agency. Find out more at www.agpd.es

Couple

Positive Rating

Respuesta del hotelero

Couple

Positive Rating

Respuesta del hotelero

Group of friends

Positive Rating

Respuesta del hotelero

Individual

Positive Rating

Respuesta del hotelero

Individual

Positive Rating

Individual

Positive Rating

Respuesta del hotelero

Privacy Policy