Individual

España, May 28, 2020, 1:50 p.m.

Positive Rating

Echo en falta minibar en la habitación.

}

Couple

España, March 15, 2020, 7:55 p.m.

Positive Rating

La estancia muy agradable, como siempre, el personal encantador, especialmente las camareras en la cena, pese a estar llenisimo de deportistas. El único pero es que en mi opinión el desayuno va a empeorando en cada estancia.

}

Respuesta del hotelero

Buenos días! Muchas gracias por sus comentarios. Siempre intentamos dar el mejor servicio. Saludos. Bienve Rocaspana/jefa de recepción

Individual

España, March 11, 2020, 10:04 a.m.

Positive Rating

Todo perfecto, viaje de negocios.

}

Respuesta del hotelero

Buenos días! Ha sido un placer atenderle. Muchas gracias por sus comentarios. Esperamos verle de nuevo. Reciba un cordial saludo. Bienve Rocaspana/Jefa de recepción

Individual

Española, Feb. 29, 2020, 10:26 p.m.

Positive Rating

Un buen lugar para moverte por la zona de negocios.

}

Respuesta del hotelero

Buenos días! Muchas gracias por sus comentarios. Saludos. Bienve Rocaspana/jefa de recepción.

Juan Carlos

España, Feb. 15, 2020, 9:37 p.m.

Servicio restaurante

Positive Rating

Muy satisfechos con las expectativas del hotel pero en particular mencionar que estamos encantados con la camarera Lorena una persona encantadora, atenta, servicial y muy profesional, deberían de existir más personas como ella en el sector hotelero, te hace la vida fácil cómoda y agradable, ya que siempre piensa en el bienestar de el cliente.

}

Respuesta del hotelero

Buenas tardes! Mi compañera Lorena está exultante de alegría por vuestros comentarios. Así vale mucho la pena seguir haciendo bien nuestro trabajo. Ella os da las gracias. Saludos. Bienve Rocaspana/jefa de recepción

Gemma Egea Escobar

España, Feb. 15, 2020, 9:24 p.m.

Perfecto

Positive Rating

Lo mejor del hotel la camarera Lorena, una chica predispuesta a facilitarte la estancia, gentil, amable, simpática y muy agradable, deberían de existir más personas como ella, que dedican su trabajo a qué el cliente se sienta como en su propia casa. Una persona increíble.

}

Respuesta del hotelero

Buenas tardes! Lorena os agradece mucho vuestro comentario. Está muy contenta. Ella hace su trabajo y nos consta que muy bien. Estas palabras nos alegra nuestro día a día. Saludos. Bienve Rocaspana/jefa de recepción

DATA PROTECTION POLICY
Data Controller	Data	Registered Name: SAGATU ASOCIADOS COMERCIAL HOTELERA, S.L. CIF: B-63751853 Address: C/ Paris, nº 120, 1ª, C.P. 08036, Barcelona E-mail: rgpd@sercotel.com
Objectives and Processes	Authentication	The processing of data is authenticated according to the GRDP (EU) 2016/679 as required for the execution of the contractual relationship, to formalise the reservation of SERCOTEL services and/or products. The processing of the data contained in your Curriculum Vitae is based on the pre-contractual relationship in which the interested party/candidate is a part and the consent granted In the case that SERCOTEL is authorised to send promotional commercial communications via email, the user's consent will be the legitimising factor.
Objectives and Processes	Objectives	The purpose of collecting and managing your personal data through the registration form is to allow the management of a commercial, financial and administrative relationship with the clients for everything related to the services and accommodation at our hotels. The purpose of collection or spontaneous mailing of your Curriculum Vitae is to study the various candidates, so that our Human Resources Department can proceed to the selection of the candidates with the ideal profile to be incorporated into the company. Additionally, the user can authorise SERCOTEL to manage their data for promotions and for marketing, including emailing of commercial communications relating to the mix of products and services that we offer, as well as those related to the hotel sector (travel, gastronomy, leisure, etc.)
Retention of data		Data will be retained during the lifetime of the administrative and/or commercial relationship between the interested party and SERCOTEL. Furthermore, the timescale provided by legislation specifies the minimum period that this data should be kept available. If the user wishes to exercise their right to suppress or oppose use of the data, their data will be blocked and then destroyed in a way that respects their confidentiality.
Recipients of the data		Recipients of the data are third parties who are responsible for its management and who provide their services to SERCOTEL, with whom a corresponding agreement has been drawn which guarantees their compliance to RGPD and the appropriate security measures.< p> Your data can be provided to the rest of the companies within the SERCOTEL GROUP for the correct development or provision of reserved services.
International transfer of data		To achieve the perfect development and provision of your services, SERCOTEL may carry out international transfers to SERCOTEL associated hotels or companies within the SERCOTEL GROUP
Rights		You can, at any point, exercise your rights of access, correction, deletion, opposition, portability and limit the management as set out in the RGPD (EU) 2016/679, by contacting the address indicated above, or via email to rgpd@sercotel.com Your request should specify which of these rights you are requesting to be met and your correspondence should be accompanied by a photocopy of your DIN or an equivalent identification document.
Submitting a claim		If you are not satisfied with exercising your rights, or the way that your rights have been dealt with, you can make a claim to the Spanish Data Protection Agency. Find out more at www.agpd.es

DATA PROTECTION POLICY
Data Controller	Data	Registered Name: SAGATU ASOCIADOS COMERCIAL HOTELERA, S.L. CIF: B-63751853 Address: C/ Paris, nº 120, 1ª, C.P. 08036, Barcelona E-mail: rgpd@sercotel.com
Objectives and Processes	Authentication	The processing of data is authenticated according to the GRDP (EU) 2016/679 as required for the execution of the contractual relationship, to formalise the reservation of SERCOTEL services and/or products. The processing of the data contained in your Curriculum Vitae is based on the pre-contractual relationship in which the interested party/candidate is a part and the consent granted In the case that SERCOTEL is authorised to send promotional commercial communications via email, the user's consent will be the legitimising factor.
Objectives and Processes	Objectives	The purpose of collecting and managing your personal data through the registration form is to allow the management of a commercial, financial and administrative relationship with the clients for everything related to the services and accommodation at our hotels. The purpose of collection or spontaneous mailing of your Curriculum Vitae is to study the various candidates, so that our Human Resources Department can proceed to the selection of the candidates with the ideal profile to be incorporated into the company. Additionally, the user can authorise SERCOTEL to manage their data for promotions and for marketing, including emailing of commercial communications relating to the mix of products and services that we offer, as well as those related to the hotel sector (travel, gastronomy, leisure, etc.)
Retention of data		Data will be retained during the lifetime of the administrative and/or commercial relationship between the interested party and SERCOTEL. Furthermore, the timescale provided by legislation specifies the minimum period that this data should be kept available. If the user wishes to exercise their right to suppress or oppose use of the data, their data will be blocked and then destroyed in a way that respects their confidentiality.
Recipients of the data		Recipients of the data are third parties who are responsible for its management and who provide their services to SERCOTEL, with whom a corresponding agreement has been drawn which guarantees their compliance to RGPD and the appropriate security measures.< p> Your data can be provided to the rest of the companies within the SERCOTEL GROUP for the correct development or provision of reserved services.
International transfer of data		To achieve the perfect development and provision of your services, SERCOTEL may carry out international transfers to SERCOTEL associated hotels or companies within the SERCOTEL GROUP
Rights		You can, at any point, exercise your rights of access, correction, deletion, opposition, portability and limit the management as set out in the RGPD (EU) 2016/679, by contacting the address indicated above, or via email to rgpd@sercotel.com Your request should specify which of these rights you are requesting to be met and your correspondence should be accompanied by a photocopy of your DIN or an equivalent identification document.
Submitting a claim		If you are not satisfied with exercising your rights, or the way that your rights have been dealt with, you can make a claim to the Spanish Data Protection Agency. Find out more at www.agpd.es

Individual

Positive Rating

Couple

Positive Rating

Respuesta del hotelero

Individual

Positive Rating

Respuesta del hotelero

Individual

Positive Rating

Respuesta del hotelero

Juan Carlos

Servicio restaurante

Positive Rating

Respuesta del hotelero

Gemma Egea Escobar

Perfecto

Positive Rating

Respuesta del hotelero

Privacy Policy